Frequently Asked Questions
Everything you ask us most often, gathered in one place.
Tailor Taste
What is Tailor Taste?
Tailor Taste is a taste atelier: we select, curate and tell the stories of artisanal Italian products. Every brand in our shop is handpicked, one by one, after we have tried it.
Who is behind Tailor Taste?
A team of five people with experience in food, communications and technology: Dragos B., Gianluca C., Alberigo G., Liliana L. and Ivan S. Together, we have combined our expertise to build this digital taste atelier.
Where are you based?
The company is based in the Marche region, in Camerata Picena (AN). Its registered office is at Via Meucci 62/64, but we operate throughout Italy (and soon beyond).
What does ‘tailoring taste’ mean?
It means that every product is chosen to measure: we do not fill shelves, we tailor them. Like a tailor, we start with the raw ingredient and seek the right fit for every customer.
Products and ingredients
What products do you sell?
Artisanal biscuits, baked goods, shelf-stable sweets, savoury snacks from small producers, preserves, oils and other Made in Italy specialties. Our selection grows every month.
Where do your products come from?
Exclusively from small and medium-sized Italian producers whom we select personally. You can find all our partners on the Partners page.
Are your products organic?
Some are, others are not. We favour quality ingredients, short supply chains and artisanal production. For each product, we specify the ingredients and certifications on its product page.
Do you have gluten-free, vegan or lactose-free products?
Yes, we have several products suited to specific needs. Filter by category in the shop or email us at info@tailortaste.it for tailored advice.
Orders and shipping
How do I order a product?
Choose from our shop, add items to your cart and complete checkout with your details. You will receive confirmation by email and be able to track your shipment.
How much does shipping cost?
Shipping costs vary according to weight and destination. The cost is calculated at checkout. Above a certain threshold, shipping is free: the summary shows this in real time.
How long will my parcel take to arrive?
In Italy, generally within 2-4 working days from dispatch. For fresh products, we use dedicated solutions and contact you to arrange delivery.
Do you ship internationally?
At the moment, we ship within Italy. We are working to launch shipping across Europe soon: subscribe to our newsletter to be the first to know.
Can I collect my order from your premises?
On request and for special orders, collection in Camerata Picena can be arranged. Email us at info@tailortaste.it to arrange it.
Which payment methods do you accept?
Credit and debit cards (Visa, Mastercard), PayPal and bank transfer. All transactions are secure and encrypted.
Can I pay on delivery?
Cash on delivery is not currently available. We are considering introducing it: let us know via WhatsApp if you are interested.
How can I cancel or amend an order?
Write to us straight away at info@tailortaste.it or on WhatsApp at +39 379 1060679. If your order has not yet been shipped, we can amend or cancel it without any problem.
What should I do if I receive a broken or damaged product?
We are sorry. Send us a photo within 48 hours at info@tailortaste.it and we will promptly replace or refund it, according to your preference.
Can I make a return?
As these are food products, the right of withdrawal does not apply except where provided by law. We are always available for quality issues: see our Refund and Returns Policy.
Gifts and businesses
Can I order gifts to be sent to another address?
Of course: at checkout, you can enter a shipping address different from the billing address. On request, we can also add a complimentary personalised card.
Do you create personalised gift boxes?
Yes, it is one of our specialties. See the Services page or contact us for a tailored quote: budget, occasion, recipient.
Can I place a corporate gifting order?
Absolutely. We handle corporate gifts with invoicing, logo personalisation and large quantities. Contact us via the Services page.
Recipes and collaborations
Can the recipes on the website be used free of charge?
All recipes in our magazine are free to try, photograph and share. We only ask that, if you republish them, you credit Tailor Taste as the source.
Can I submit a recipe?
Yes, we would love that. Write to info@tailortaste.it with your recipe, a photo and a short introduction. If it wins us over, we will publish it in the magazine with your name.
How do I become one of your producers (Partners)?
Go to the Collaborate page and apply. We assess craftsmanship, quality, ethics and consistency with our style. We reply to everyone.
Do you have a physical shop?
For now, we are online only, but we take part in food fairs and events in Italy. Follow @tailortaste.it on Instagram to find out where to meet us.
How can I collaborate as a food creator?
Visit the Collaborate page and choose the ‘Creators’ path. We are looking for authentic voices, not just numbers.
Updates and contacts
Do you have a newsletter?
Yes: new products, original recipes and early access to discount codes. Sign up in the site footer.
Do you offer discount codes or promotions?
From time to time. The best way to stay up to date is to subscribe to the newsletter or follow us on Instagram.
How can I contact you quickly?
The fastest way is via WhatsApp at +39 379 1060679. For email, write to info@tailortaste.it: we reply within 24 business hours.
Where can I find your tax details?
Tailor Taste is the brand of Natura Dolce di Alberigo Grassi, VAT no. 02948830423, Via Meucci 62/64 – Piane di Camerata Picena (AN) 60020 – COD. SDI M5UXCR1. You can also find these details in the website footer.
Didn't find the answer?
Write to us; we’ll reply within 24 business hours.
Email info@tailortaste.it WhatsApp